Delivery & Refund Policy
Delivery Time
Pretty Petals is generally unable to guarantee a specific delivery time. Delivery varies based on personnel schedules, though morning or afternoon delivery may sometimes be available.
Late Deliveries
Full refunds apply if Pretty Petals cannot deliver on the selected date due to circumstances within their control. No refund is issued for delays caused by external factors like recipient unavailability or incorrect addresses provided by customers.
Incorrect Delivery Information
Customers may adjust delivery information up to two business days before delivery. If wrong address information causes delivery failure, no refund will be issued, and Pretty Petals bears no liability.
Undeliverable Locations
Pretty Petals attempts delivery per facility procedures but cannot guarantee success at hospitals or ICUs, which often restrict flower delivery. Pretty Petals cannot issue a refund if unable to make a delivery due to these issues.
Refused Deliveries
Recipients refusing delivery are ineligible for refunds.
Products and Images
Arrangements contain only listed items. Vases are display-only unless specified. Product photos of Flower Bouquets always represent the medium size and may vary slightly.
Refund Requests
Unsatisfactory orders require claims within two business days post-delivery. Quality issues need photographic documentation. Refund requests can take up to 5-6 business days to reflect in the bank account.
Order Changes
Contact support@prettypetals.com to modify orders at least two business days before delivery.
Quality Policy
Handmade arrangements vary naturally. Every effort is made to match orders as closely as possible to the product photos and descriptions.
Cancellations
Full refunds allowed if cancelled two or more business days before delivery. Less than one business day notice results in no refund.
Duplicate Orders
Full refunds issued for duplicate orders if the florist hasn't completed production.
Substitution Policy
Local florists may substitute unavailable items with equal or greater value products. Roses are never substituted without explicit customer confirmation.