Delivery Time

Pretty Petals is generally unable to guarantee a specific delivery time. The precise time of delivery varies and depends on the schedule of our delivery personnel. In some cases, however, we are able to guarantee morning or afternoon delivery. If this is the case, you will be notified during the purchase process.

Late Deliveries

If we are unable to deliver your item on the selected date due to circumstances within our control, you are entitled to a full refund. If, on the other hand, we are unable to make a delivery as scheduled due to circumstances outside our control (the unavailability of your recipient or a wrong address, for example), we do not issue a refund.If a recipient is unavailable when we attempt delivery, we will leave a note requesting a call to schedule delivery. If appropriate, we will also contact you when delivery issues arise.

Incorrect Delivery Information

As stated above, if you have given us incorrect delivery information, we cannot offer guaranteed delivery. You will be given the opportunity to adjust the information up to two business days before the delivery date. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you and acquire new information. We will not be liable, however, if we are unable to make a delivery due to incorrect delivery information, and we will not be able to issue a refund.

Undeliverable Locations

If you submit information as a result of a request for more information from Pretty Petals, Pretty Petals will not share the submitted information with any third parties. Our lists are private and are not sold or exchanged with outside entities. Pretty Petals may choose to share the submitted information with strategic partners for the purpose of helping us to provide our solutions.

Pretty Petals will attempt to deliver your bouquet in accordance with each facility’s procedures, but cannot be held liable if these procedures prevent successful delivery. Please note that many hospitals do not permit delivery to individual rooms, and that most ICUs do not permit flower delivery at all. Please check with the hospital before placing your order.

Pretty Petals cannot issue a refund if unable to make a delivery due to these issues.

Refused Deliveries

If a recipient refuses delivery, you will not be entitled to a refund.

Products and images

Products only contain the items listed in the product description.

Vases and other items are not included unless stated in the product description and are only used for display purposes.

Product photos of Flower Bouquets always represent the medium size.

Product photos are a representation of the arrangements and may vary (see Substitution Policy below).

Refund Requests and Claims

If your order was unsatisfactory, you may request a refund by submitting a claim within two business days after the delivery date . In case of quality issues, after submitting the claim, our customer service agents will request that you send a digital picture of the delivered product.

Order Changes

To change your order, please contact Customer Service using at support@prettypetals.com. Changes can only be made two business days or more prior to the scheduled delivery date.

Payment Processing Issues

If you provide us with incorrect or invalid credit card or payment information, we cannot process your order. We will attempt to contact you to resolve the issue, but you will be responsible for any issues arising as a result thereof.

Quality Policy

Flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to match orders as closely as possible to the product photos and descriptions. While minor variations are sometimes necessary, the concept and value of the item ordered is always guaranteed.

Products and Images

Products only contain the items listed in the product description.Vases and other items are not included unless stated in the product description. Product photos of flower bouquets represent the average bouquet size, and may vary in minor ways (please see our Substitution Policy, below). Pretty Petals is not responsible for decreased flower and plant quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.

Currency

Orders will always be charged in INR Rupees. Pretty Petals makes a daily adjustment to its prices for other listed currencies, but these conversions are only an approximation. Pretty Petals cannot be held responsible for any currency conversion differences and/or charges made by your financial institution. For the most accurate pricing, please refer to the Inr currency option.

Cancellations

Cancellations for a full refund are allowed if made Two business days or more prior to the scheduled delivery date. If an order is cancelled less than One business day prior to the delivery date, no refund will be issued.

Duplicate Orders

If you placed two or more identical orders and you let us know about it, you will receive a full refund for the duplicated order, provided that the local florist does not make and deliver the item.

Substitution Policy

In some cases, local florists may not have some items referenced in the product description in stock, and careful substitutions of equal or greater value will be necessary. In those cases, when possible, we will ask you for permission to make a substitution. If we are unable to reach you, or there is insufficient time to do so, we will proceed with the substitution.

Roses, however, will NEVER be substituted with other flowers or floral products without requesting your confirmation first.

If a local florist does not have an added product, we will replace it with a similar one or add the money paid for the item to the value of the flowers and create a bigger bouquet.

Beautiful Flower Arrangements by Pretty Petals in Mumbai

What’s the perfect gift for any occasion? Fresh flowers from Pretty Petals, your local florist in Mumbai! We offer all kinds of beautiful bouquets, from Mother’s Day flowers and birthday flowers, to Valentine’s Day or anniversary flowers – so you’re sure to find the right gift for that special someone! We also offer sympathy & funeral flowers or get well flowers to help you show how much you care. No matter what your taste or your budget, trust Pretty Petals for professional floral delivery in Mumbai. You never have to worry when ordering fresh flowers from Pretty Petals in Mumbai. Our expert florists can deliver the perfect floral gift for any occasion. Browse our website to find the right flowers for your special someone and order online or over the phone - it couldn’t be easier! Pretty Petals will reliably deliver your arrangements throughout Mumbai!

Fresh Cut Flowers for Every Occasion

We have the cut flowers in wide variety of forms and designs including bouquets & bunches, flower arrangements, etc. A flower delivery is more than a simple present, to send flowers to someone in Mumbai is to send a beautiful gift but also to send your best wishes, your kind thoughts and your thoughtful words. For any occasion, having flowers delivered can make a special day remembered for years to come, from welcoming a beautiful new addition to the family to congratulating that special someone anywhere in India on a fantastic new job or sending thank you flowers in appreciation of the help someone has given you that you couldn’t have managed without. Thanks to our expert florists using only the finest and freshest flowers direct from the grower, we are able to guarantee the freshness of your stems for a minimum of seven days meaning your thoughtful gift will be enjoyed for as long as possible and you can be sure that it will be remembered for even longer.

The Perfect Combo for Every Occasion

Pretty Petals is one of the most popular and trust worthy online portals from where you can order the combo of tempting cake and exciting gifts. At Pretty Petals, we are introducing our new and updated products to celebrate the great upcoming occasions. You can just order and send the scrumptious designer new year cake along with the beautiful new year flowers as a new year gifts to your friends and family to wish them a great 2019 ahead. Not only on new year, you can also get the amazing products on all the upcoming occasions like rose day, chocolate day, valentine’s day and so on. So, don't think twice!! Just choose your favorite new-year gifts hamper and send it to your loved ones address along with the secret wish. This will surely make their new year a happy and memorable one.

Online cake delivery to India

We are one of the best quality cake delivery services with strong professional experts. We bring you innovative birthday flowers online to any places online. Our professional chefs can bake the fresh cakes and bring the top quality topping cakes to the consumers. Once you place the order, we will be processed instantly and guarantees to deliver on time. We offer a different sort of floral delivery services online and ready to send the products anytime and anywhere. We are the premium cake shop and offer a lot of options to choose the quality cakes. We have the best cake selling platform to order and send cakes online. Our aim is to bring innovative ideas for ordering special online. We provide online cake services for all kinds of occasions such as anniversary cakes, birthday cakes, chocolate cakes, and egg-less cakes for any other events.

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